One portfolio. One control layer.

Bulwark Voice Suite

An end-to-end communications server you own — full enterprise call control, encrypted by default, able to run fully offline. One signed installer, updated in place.

• VoIP, video conferencing and WebRTC in one engine
• Hunt groups, ACD queues, IVR, voicemail, presence & IM
• 1–4 node active-active high availability
• TLS/SRTP everywhere, RBAC, 2FA, tamper-evident audit
• On-prem or private cloud; no cloud dependency

Bulwark clients & endpoints

Softphones your people already know how to use, plus the hardware you own.

• Bulwark Web Phone — WebRTC voice & video in the browser
• Bulwark Softphone — Windows & macOS desktop app
• Bulwark Mobile — iOS & Android softphone
• SIP hardphones and SIP VC room systems
• Zero-touch device provisioning from the console

Horizon Trunk

VoipHorizon SIP trunking service — designed for high-availability, compliance, and dynamic routing across global edge locations.

• Inbound/outbound SIP with DIDs in 20+ countries
• Number porting, CNAM, and Caller ID masking
• E911 / Emergency compliance for US / India / EU
• Failover, load balancing, and fraud detection
• PBX/softswitch agnostic with SRTP, TLS options

Horizon Connect

A suite of apps and certified connectors for Microsoft Teams, Cisco Webex, and Zoom Phone — enabling external voice with full PSTN control.

• Teams Direct Routing with certified SBC-as-a-Service
• Zoom Phone BYOC with trunk & dial plan management
• Webex Calling with Cloud-Connected PSTN handoff
• Hybrid call routing (SIP, PBX, cloud coexistence)
• SSO-integrated provisioning and multi-tenant support

Horizon PBX

Fully-managed 3CX PBX deployments hosted or on-prem — turnkey unified communications for SMBs and enterprise.

• 3CX Standard, Pro, and Enterprise license tiers
• Web, desktop, mobile softphone rollout
• Custom call flows via Call Flow Designer (CFD)
• CRM integrations: Zoho, Salesforce, HubSpot
• Bundled with Horizon Trunk or BYO SIP

DropPilot for 3CX

Automated call-termination, dialer control and policy enforcement for 3CX environments — stop runaway and out-of-policy calls automatically.

• Call timeout and duration enforcement
• Listed / exception (allow-list) logic
• Operational logs and admin workflows
• Runs against your existing 3CX

Horizon Core

The platform control layer — pipelines to enforce policy, execute workflows, monitor state, and integrate observability across stacks.

• Call flow + device policy engines
• Audit log pipeline with timeline correlation
• Failover orchestration & exception remediation
• Webhook triggers, JSON APIs, third-party auth
• Native support for Bulwark, 3CX, Teams, Zoom, SIP stacks

CX + Contact Layer

• Smart IVRs with voice/DTMF, queue logic, routing trees
• Callback orchestration and escalation workflows
• Contact center integrations with Zoho, Freshdesk, Zendesk
• WhatsApp + web chat + SMS omnichannel pipelines
• Call whisper, barge, listen for supervisors

AI & Workflow Automation

• Real-time transcription + sentiment tracking
• Auto-summary + customer mood scoring per call
• AI IVRs: natural language intent routing
• Zapier / Power Automate / REST API integrations
• Post-call sync to CRMs or ticketing workflows

Analytics + Monitoring

• Call quality scoring (MOS, jitter, loss) in real time
• Grafana dashboards for agent/call performance
• Call logs, ladder diagrams, live SIP diagnostics
• Drift alerts for config + provisioning inconsistencies
• SLA alerting and historical CDR exports

Developer & Admin Access

• Customer and partner portal with RBAC
• API access for trunking, routing, provisioning
• SSO with Microsoft / Google / SAML
• Audit log query, webhook triggers, API tokens
• Custom dashboards and integration handoff

Deployment & Support

• On-prem, private cloud, or hosted options
• Offline installs for air-gapped sites
• Migration from legacy Cisco / Avaya / 3CX
• Interop testing and pilot stand-up
• Annual support and update subscriptions