Products & Services

A full-stack communications portfolio — covering SIP trunking, PBX, collaboration platforms, control automation, and observability. VoipHorizon builds production-grade voice systems with auditability, resilience, and control-first design.

Core Products

Horizon Trunk

VoipHorizon SIP trunking service — designed for high-availability, compliance, and dynamic routing across global edge locations.

  • Inbound/outbound SIP with DIDs in 20+ countries
  • Number porting, CNAM, and Caller ID masking
  • E911 / Emergency compliance for US / India / EU
  • Failover, load balancing, and fraud detection
  • PBX/softswitch agnostic with SRTP, TLS options
Request Interop Pack →

Horizon PBX

Fully-managed 3CX PBX deployments hosted or on-prem — turnkey unified communications for SMBs and enterprise.

  • 3CX Standard, Pro, and Enterprise license tiers
  • Web, desktop, mobile softphone rollout
  • Custom call flows via Call Flow Designer (CFD)
  • CRM integrations: Zoho, Salesforce, HubSpot
  • Bundled with Horizon Trunk or BYO SIP
Open Customer Portal →

Horizon Connect

A suite of apps and certified connectors for Microsoft Teams, Cisco Webex, and Zoom Phone — enabling external voice with full PSTN control.

  • Teams Direct Routing with certified SBC-as-a-Service
  • Zoom Phone BYOC with trunk & dial plan management
  • Webex Calling with Cloud-Connected PSTN handoff
  • Hybrid call routing (SIP, PBX, cloud coexistence)
  • SSO-integrated provisioning and multi-tenant support
Deploy with Horizon Connect →

Horizon Core

The platform control layer — pipelines to enforce policy, execute workflows, monitor state, and integrate observability across stacks.

  • Call flow + device policy engines
  • Audit log pipeline with timeline correlation
  • Failover orchestration & exception remediation
  • Webhook triggers, JSON APIs, third-party auth
  • Native support for 3CX, Teams, Zoom, SIP stacks
Explore Horizon Core →

Adjacent Services & Add-ons

CX + Contact Layer

  • Smart IVRs with voice/DTMF, queue logic, routing trees
  • Callback orchestration and escalation workflows
  • Contact center integrations with Zoho, Freshdesk, Zendesk
  • WhatsApp + web chat + SMS omnichannel pipelines
  • Call whisper, barge, listen for supervisors

AI & Workflow Automation

  • Real-time transcription + sentiment tracking
  • Auto-summary + customer mood scoring per call
  • AI IVRs: natural language intent routing
  • Zapier / Power Automate / REST API integrations
  • Post-call sync to CRMs or ticketing workflows

Analytics + Monitoring

  • Call quality scoring (MOS, jitter, loss) in real time
  • Grafana dashboards for agent/call performance
  • Call logs, ladder diagrams, live SIP diagnostics
  • Drift alerts for config + provisioning inconsistencies
  • SLA alerting and historical CDR exports

Developer & Admin Access

  • Customer and partner portal with RBAC
  • API access for trunking, routing, provisioning
  • SSO with Microsoft / Google / SAML
  • Audit log query, webhook triggers, API tokens
  • Custom dashboards and integration handoff