Unified Contact Center

Inspire your clients and employees with the Experience of Omnichannel

Let DATA influence your business decisions

Omnichannel Contact Centers

1.  Cloud based and On premise options
2.  No Proprietary hardware lock
3.  Easy to understand, concurrent call licenses
4.  All features made available on day one
5.  Scale within seconds
6.  Complex yet simplified architecture
7.  100% redundant solution
8.  Can operate without telephone lines
9.  Data and metrics become accessible
10.  Ever evolving with new features
11.  Lower Capex
12.  SMS, CRM and other API integrations
13.  Goodbye Onsite maintenance
14.  Round the clock remote support
15.  The future is here, enabled with data driven approach 

Traditional Call Centers

1.  Box based server stacks
2.  Proprietary hardware server
3. Complex license schemes
4. Feature restricted
5. Tough to scale, months of planning
6. Overtly complex architecture
7.  Difficult to none redundancy options
8. Dependent on traditional phone connections
9. No simple way to find agent productivity
10. Difficult to obtain new features
11.  Heavy costs
12. Onsite maintenance
13. Minimal or no API integrations
14. Delayed support
15. Informed decisions seemed futuristic

3CX Delivers with Compliance On All Service Aspects

Service Goal Definitions

Define your business servicing goals with contact center rules. This would allow to control caller journey at a granular scale for the best results. Choose from the option of cloud and on-premise delivery structure based on your business model to the maximum flexibility.

Agent Goal Definition

Deploy 'Follow The Sun' model coupled with virtual office implementation from a centralized infrastructure. Optimize infrastructure footprint and offer best of the service with identified skilled personnel.

Supervisor Definition

Manage and monitor agent productivity with clutter free interface. Access your contact center from anywhere, giving you the ability for 360 degree coverage. With inbuilt call recording, you can now review agent conversations without the use of the highly priced call and voice loggers.

Caller Connect & IVRS

Deliver responsive IVR solution based on caller feedback. Maintain and obtain better caller connect with enhanced virtual office implementation and time based availability for global servicing.

SLA Definition & Callbacks

Automatic schedule call backs and retain caller position for those long waiting queues to improve SLAs.Monitor and define SLAs for individual queue for maximum efficiency.

CRM and SMS Services

Give your business the much needed edge with integration of UC services with CRM solutions. Reach out to more of your business with integrated SMS services.

Empower Your Business Frontline 

Lets do something great together, contact us today